Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...list on our website. ACIBuilds.com Summary/Objective: The Sheet Metal Mechanic fabricates, assembles, installs and repairs sheet... ...for high efficiency heating ventilating, and air conditioning (HVAC) systems to maximize efficiency of systems Selects gauges or...
...loudland at McLemore Resort is a new Curio Collection by Hilton hotel set on the cliff-edge atop Lookout Mountain, GA. The 245 room hotel... ...out the experience for guests and groups. We are seeking a Sales Manager with resort or luxury style experience to work with our...
...The Event Staging Production Supervisor is a high-level technical/leadership role. In this position, the incumbent has gained a vast amount of... ...knowledge of all AV disciplines. Learn, understand, and follow company processes to provide additional support to the Production...
...Are you a data-driven professional with a passion for transforming numbers into actionable insights? We're looking for a Data Analyst to join a dynamic Pharmacy Analytics team supporting pharmaceutical supply chain strategy and contract management. What Youll...
...areas maintain inventory preparedness throughout the year ~ Support selling floor when necessary. ~ And other duties assigned from time to time Requirements: Prior experience in a retail stockroom is preferable Physical capability to lift a minimum of 30...